Return & Refund Policy
Last updated: October 29, 2025
Thank you for shopping with Avilum Club. Our priority is to provide you with a high-quality product and an excellent customer experience.
Our Policy on Returns
Due to the **perishable and consumable nature of our products**, all sales of Avilum Club Instant Avil Milk mix are final.
For the health, safety, and hygiene of all our customers, **we cannot accept returns on food products.**
Damages and Issues
We take great care in packaging our products. However, if your order arrives damaged, defective, or if you receive the wrong item, please let us know immediately.
Please inspect your order upon reception and contact us at care@avilumclub.com within **48 hours** of delivery.
To help us resolve the issue quickly, please include:
- Your order number
- A brief description of the issue
- A photo of the damaged or incorrect product
We address these on a case-by-case basis and will work with you to find a satisfactory solution, which may include a replacement or a refund for the affected item.
Purchases from Amazon, Flipkart & Other Retailers
If you purchased your Avilum Club product through a third-party retailer, such as **Amazon** or **Flipkart**, your order is subject to that specific retailer's return and refund policy.
Please initiate your return or report any issues **directly through the platform where you made your purchase.**
Refunds (if applicable)
If a refund is approved by our team (for a direct-purchase order that was damaged or incorrect), you will be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.
Contact Us
Your satisfaction is our top priority. If you have any questions or concerns about your order or this policy, please don't hesitate to reach out to us at:
care@avilumclub.com
